ContactRelay terms

Allowed use

ContactRelay is for legitimate contact-update messages, such as a lost phone, changed number, or changed email address. You may not use ContactRelay for spam, harassment, fraud, impersonation, misleading identity claims, or illegal activity.

Payments and Relay Tokens

Paid Relay Tokens are one-time campaign credits that can be used from your account. One Relay Token covers one send event of your selected contact list. Unused contact capacity does not roll over into multiple smaller sends. Relay Tokens may include overage charges based on contact count. Tokens never expire, but tokens are not refundable after 30 days.

Vault membership

Vault membership is an optional monthly feature for storing selected contacts so future relays can be started faster. Basic membership is $4.99/month. Pro membership is planned at $14.99/month with one included Relay Token, 15% off future tokens while active, and lower overage pricing. Relay sends still use the one-time campaign fees unless tokens are included with a membership plan or purchased separately.

Recipient safety

ContactRelay uses tokenized links and does not publish recipient lists. Recipients can report suspicious messages. No web service can promise perfect security, but ContactRelay is designed to limit public exposure of campaign data.

Delivery limits and carrier filtering

ContactRelay is designed to send campaign messages gradually, around 20 emails or SMS messages per minute, to reduce the risk that an update looks like a bulk spam blast. Email providers, mobile carriers, device spam filters, and recipients may still delay, block, filter, or flag messages or phone numbers. ContactRelay does not guarantee delivery, inbox placement, SMS acceptance, or that a phone number will not be marked as spam.

You use ContactRelay at your own risk and are responsible for making sure your campaign is lawful, truthful, permission-based where required, and appropriate for the recipients you choose.