SMS compliance
ContactRelay SMS consent workflow
A public visual proof page showing how SMS permission is required before a ContactRelay text can be sent.
Reviewer quick answer
SMS cannot send until the sender actively confirms permission.
Consent path, step by step
Recipient gives permission
The recipient already knows the sender and gave permission or would expect this one-time update.
Sender adds recipients
The sender creates a ContactRelay campaign and adds selected contacts.
SMS starts off
SMS is not selected by default for new recipients.
Sender actively selects SMS
The sender must manually check SMS for any recipient who should receive a text.
Sender chooses consent basis
The sender must choose why SMS permission exists before continuing.
Sender checks attestation
The sender must check an unchecked box confirming recipient permission and no prohibited lists.
ContactRelay logs proof
ContactRelay records the attestation, campaign ID, selected SMS count, timestamp, and message template.
Recipient controls replies
SMS copy includes STOP and HELP. Opted-out numbers are suppressed.
What the sender sees before SMS can send
Required SMS permission gate
Only send SMS to people who know you and would expect this update. Message frequency varies, but each relay is designed as a one-time contact update. Message and data rates may apply. Reply STOP to opt out. Reply HELP for help.
Sample SMS message
ContactRelay: [Sender Name] has updated their contact info. Save the updated contact card here: [Secure Link] Reply STOP to opt out. Reply HELP for help.
Reply controls
STOP
Opt out. ContactRelay suppresses future SMS attempts to that number.
HELP
Get ContactRelay support information and opt-out instructions.