Privacy

How contact data is used

ContactRelay uses contact data to send the one-time contact update requested by the sender and to provide Contact Vault only when a user chooses that feature. We do not sell user contact data.

Recipient lists are not public. Recipient pages use tokenized links and should expire after the configured window.

SMS and mobile consent data

ContactRelay may process mobile numbers and SMS delivery data to send user-initiated contact update notifications, handle replies such as STOP and HELP, and maintain opt-out records.

We do not sell, rent, trade, or share SMS opt-in consent, mobile numbers, or messaging consent data with third parties or affiliates for their promotional or marketing purposes.

Message frequency varies based on the sender's selected relay. Each relay is designed as a one-time contact update, though a recipient may receive future messages if the same or another sender lawfully starts another relay and the recipient has not opted out. Message and data rates may apply.

Before sending SMS, ContactRelay asks the sender to confirm a consent basis and records that attestation for audit purposes.

Public SMS consent workflow: https://contact-relay.com/sms-consent

Service providers

Payment providers such as Stripe may process payment information under their own policies. Email and SMS providers such as Resend, Telnyx, and Twilio may process delivery data as needed to send messages.

Google may process data when a user chooses Google sign-in or separately chooses Google Contacts import. ContactRelay should only save contacts selected for a relay campaign.

Responsible use and security

ContactRelay may not be used for spam, harassment, fraud, impersonation, misleading identity claims, purchased or scraped lists, cold outreach, lead generation, political messaging, debt collection, or unsolicited promotional messages. Recipients can report suspicious messages.

No web service can promise perfect security. ContactRelay uses practical safeguards such as tokenized links, private recipient lists, opt-out handling, abuse reporting, and server-side sending controls.

Relay Tokens

Relay Tokens may be used any time on the account that purchased them. Tokens are not refundable after 30 days.